Frequently Asked Questions
Everything you need to know about shopping with a purpose.
Where do the proceeds from my purchase go?
Every purchase directly supports our mission to provide shelter, medical care, and adoption services for animals in need across Wisconsin.
What is your return policy?
We accept returns of unworn, unwashed, or defective merchandise within 30 days of purchase for a full refund, excluding shipping costs.
How long will it take to receive my order?
Orders are typically processed within 2-3 business days. Standard shipping generally takes 5-7 business days depending on your location.
Do you offer international shipping?
Currently, we only ship within the United States and Canada to ensure the most efficient delivery and support for our local community.
Can I track my order once it has shipped?
Yes, once your order leaves our facility, you will receive an email confirmation with a tracking number to monitor your delivery status.
Are your products ethically sourced?
We prioritize working with suppliers who adhere to ethical manufacturing standards and use high-quality, animal-friendly materials in all our merchandise.