Returns & Exchanges
We want you to love your purchase, but if you are not completely satisfied, we accept returns on most retail items within 30 days to help support our life-saving mission. Please note that all proceeds from your purchase directly benefit the animals in our care.
Verify Eligibility
Ensure your item is in its original, unworn condition with tags attached; please note that personalized items and final sale clearance goods are not eligible for return.
Prepare Documentation
Locate your original order confirmation email or packing slip to include with your shipment as proof of purchase for our processing team.
Ship the Item
Securely package your items and mail them to our main campus retail department using your preferred trackable shipping carrier.
Receive Your Refund
Once our team inspects the returned merchandise, we will issue a refund to your original payment method within 7-10 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing